Frequently Asked Questions

Ordering

How do I place an order?


Visit the "SHOP" tab and see the availability noted on that page. If I am currently taking orders you'll click on the button on that page and fill out the order request form. * Do note that all orders have to be placed at least seven (7) days before pick-up!




How long in advance do I need to book a custom order?


The more notice the better so I can create the perfect set for you. I tend to book out about 4-5 weeks in advance, especially around the holidays. A minimum of seven (7) days is required for custom cookies. * Note: your order is not confirmed on my calendar until payment is recieved.




Is there a set number of cookies I have to purchase per order?


Minimum of 1dozen.




What designs can you make?


I can create a set for you based on almost any theme! I have a lot of cookies posted on my Instagram, Facebook and website you can take a look at for inspiratio. If you have pictures or invitations for your event I can use for inspiration, I'd love to see them!




Do you make vegan cookies?


Sorry, not at this time.




Are all your cookies priced the same?


No; please take a look a the "PRICE" tab. My cookies start at $45/dozen and increase with level of detail and design.




Do your cookies have nuts, gluten, or common allergens?


My kitchen space does operate in a space where nuts may be present but they are not included in my recipe. I do not offer gluten-free cookies at this time.




How are your treats packaged?


All cookies are individually heat sealed to ensure freshness and protect their design at no additional charge. Bows and/or custom packaging is an additional fee.




What kinds of payment do you accept?


Payment is due via Venmo to: ProfeshCookies




Do you give refunds?


Refunds will not be given on any order after the order has been picked up. Cookies are made-to-order and carefully crafted/designed to meet the needs of each customer has selected or described during the ordering process.




How will I get my order? Do you deliver or ship?


Orders will be picked up from my front porch at my home in Camarillo, California - once your order is placed and payment is received, your invoice will include the address and date/time which will be agreed upon for pickup. If you need delivery, please message me. Sorry, I do not ship.




Can I freeze your cookies?


Yes! I recommend placing the cookies in Tupperware and Saran-wrapping the Tupperware. To thaw your cookies; place the Tupperware on the counter (do not open it!) for 4-6hrs. Do not place the cookies in the refrigerator as the condensation can ruin the design.




Do you provide discounts for large orders?


Sorry, but no. I am a a 1-person, part time bake shop operating in a home kitchen. Homemade treats are not subject to economies of scale - it's not any easier to make 30 cookies than 12 cookies. That being said, please rest assured that if you have a limited budget and need a large amount of cookies, I am more than happy to work with you to find a design option that works.




How long do your cookies stay fresh for?


All cookies are individually heat sealed to ensure freshness and protect their design. When left out at room temperature they will stay fresh for about 3 weeks.




Where/when do I pickup?


Pickup location is at my residence, the address will be provided on your invoice.

Pickup times will be arranged on an individual basis. If you do not show up for the pickup of your order at the date/time agreed upon, it will be forfeited and no refund will be given.

Please note, there are no pick ups available Saturday/Sunday. All orders for weekend events will have a Friday afternoon pick up date.